Privacy Policy

Scope

This Policy applies to websites, applications, and services offered under the Alibel brand and operated, as applicable, by Alibel Corporation, C.A. in Venezuela or Alibel Business Suite LLC in the United States, including alibel.com and related domains.

Information we collect

• Identification and contact information, such as name, email, phone number, company, and role.
• Content you send through forms, files, messages, or comments.
• Technical information such as IP address, browser, operating system, visited pages, timestamps, and session identifiers.
• Language preferences, settings, and interaction with pages or campaigns.

Purposes and legal bases

• Deliver services, respond to inquiries, and provide support.
• Understand performance and improve content, usability, and security.
• Send relevant communications when consent or an applicable prior relationship permits it.
• Meet legal obligations and valid requests from competent authorities.

Cookies and similar technologies

We use essential cookies for security, authentication, language preferences, and basic operation. Where applicable, we may also use privacy-conscious analytics to understand performance. Browser settings can be used to limit cookies, although some features may stop working correctly.

Data retention

We retain information only for as long as necessary for the purposes described, the commercial relationship, security requirements, or applicable law. Information is then deleted or securely anonymized.

Sharing and international transfers

• Service providers receive only the information needed to provide hosting, infrastructure, communication, analytics, or support.
• Information may be disclosed when required by law or a competent authority.
• Appropriate contractual and technical safeguards are used for international transfers when applicable.

Security

We apply reasonable technical and organizational safeguards, including encryption in transit, access controls, monitoring, and operational review. No system is infallible, so safeguards are continuously evaluated and improved.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, update, object to, restrict, transfer, or delete personal information, and to withdraw consent when consent is the legal basis.

Children

Our services are not directed to children under 13 or the applicable minimum age. We do not knowingly collect their information. Contact us if you believe a child has provided information so it can be reviewed and removed.

Changes to this Policy

We may update this Policy to reflect legal, technical, or business changes. The current version and its effective date will remain available on this page.

Contact

For privacy questions or rights requests, write to info_cygnus@alibel.com with the subject “Privacy – Rights request”.